The client

Baines & Ernst specialises in a range of services to consolidate debt and provide the debt help to enable their clients to get back on track. With more than 10 years of experience in debt consolidation and management services, every member of their expert team is ready to listen and provide the right debt help.

The challenge

Baines and Ernst receive between 100,000 and 150,000 customer related documents per month. The documents are scanned as a matter of course, fulfilling their corporate paperless office policy. Baines and Ernst considered outsourcing their data capture process, without compromising data security, and accuracy of data capture.

I have assessed everyone in the UK and Manila in their compliance ability and I am pleased that Team Manila has done an amazing job. Your attention to detail is second to none.

The solution

After a detailed procedural document was made available to DDC and following a successful on-site training period provided by Baines and Ernst, the client committed to starting the transition based on 3 full-time executives and a team supervisor. Our commitment to the client includes:

  • Undertaking data capture direct into Baines & Ernst’s own system using protocols already in place.
  • Maintain ongoing training/briefing method to ensure offshore data capture team have enough information to complete each task
  • Code documents by categories already set by Baines & Ernst
  • Provide experienced project management to ensure the smooth and efficient running of your project.

The benefits

  • Accuracy results and productivity consistently achieving the benchmark set by the client`s internal capture team
  • The client has saved on overhead costs
  • We have maintained the day to day SLA’s without sacrificing quality

Summary

A dedicated full-time team have been in place for over 6 years. The early commitment between all parties involved, to ensure the high-level quality and speeds were achieved, have minimised all clients risks and the transition of the data capture has been successful.

I have assessed everyone in the UK and Manila in their compliance ability and I am pleased that Team Manila has done an amazing job. Your attention to detail is second to none.

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