The Solution

Back Office Administration (BOA) represents a range of processes that are necessary for the advancement of general business functions; failure to handle them effectively can have a detrimental effect on the core business. Despite technology’s best efforts, some tasks will require manual intervention. Back Office Administration reaches the places that technology can’t, ensuring that you are as effective as possible during these interventions is vital.

By nature, Back Office Administration tasks can often receive less attention than needed, which is where experts like DDC OS UK can come in and support them. Attending to them effectively can have exponential positive impacts throughout the rest of the business. Creating a seamless crossover between the front and back office can have huge benefits for the organisation and the end user.

This set of processes tend to fall in between Knowledge Process Outsourcing (KPO), and Business Process Outsourcing (BPO). BOA does not require the high skill set, experience and in-depth knowledge of a KPO team, but it does require a semi-skilled input, and training is generally required over an extended period of time.

Back Office Administration can include a variety of tasks including (but not limited to);

 

  • Account Payable Processing
  • Query Management
  • Payment Processing
  • Case Management
  • Supplier Management
  • Debt Management
  • Central Service Support
  • Accounts management
  • Claims Processing
  • Business Process Management

 

Outsourcing these areas can help businesses to re-focus their internal teams to their core tasks, such as those that support revenue generation, whilst leaving the more basic administrative tasks to be handled by Back Office Administration specialists. This effectively reduces costs and frees up useful resources.

Benefits


  • Quicker Cash Flow
    Opening up otherwise lost revenue streams.

  • Reallocated Resources
    Increase staff efficiency, utilising their time and skills in the right areas.

  • Reduced Operational Costs
    Achieved through improved utilisation of man-hours, reducing the cost of physical storage and through shortening transaction cycles.

Case Study

What DDC OS UK has enabled us to do is to take away a lot of the timing issues to deal with the right document to the right people in a quick way.

The quality of work we get back from DDC OS UK is always really high and we have been continually impressed with the calibre of the people doing the work for us

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BACK OFFICE ADMINISTRATION

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